FAQ

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Waypoint does not allow patients to have cell phones, laptops, tablets, or other personal electronics in their possession while in treatment. You will be allowed one weekly family call facilitated with your counselor in his/her office, but you will not be allowed to make or receive phone calls outside of that call.

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Personal Clothes
Be sure to bring seven days’ worth of comfortable, weather-appropriate clothing, that complies with the dress code. This should include:

• Shoes (everyday shoes, tennis shoes for activities, and flip flops for the shower only)
• Shirts
• Pants
• Shorts
• Socks
• Undergarments
• Pajamas
• Coat/jacket
• Bath robe
• Belt
• Hat
• Slippers

Other Personal Items

1. A list of names, addresses and phone numbers of those you wish to have involved in your treatment (loved ones, healthcare professionals, 12 step sponsors, etc.).
2. Jewelry that you wear every day and consider to be a necessity, like your wedding ring or a watch. Otherwise, leave valuable items at home and the facility is not responsible for lost or stolen items.
3. An alarm clock (optional).
4. A 30 day supply of your current prescription medications in the original pharmacy bottles with the information label intact. Any liquid medications must be new and sealed. You should also bring a list of all of your medications and dosages. Do not bring any OTC medications.
5. A small amount of cash ($50) in smaller bills for outings.
6. Your credit card or debit card to pay for treatment medications.
7. Your insurance cards and a form of identification (driver’s license, passport, etc.).
8. A notebook or journal, although we will also provide one.
9. Stamps and envelopes, if you wish to mail letters.
10. Pictures of your loved ones to keep in your room.
11. If you want to bring books, they are preferred to be recovery, self-help, or spiritually oriented. No reading material that is highly sexualized, violent, or graphic (including drug use) is allowed.
12. A 30 day supply of your preferred tobacco product if you use one. We do not have a way to obtain this for you while you are in treatment.
13. A cup of your choice (Turvis/Yeti type) – recommended but not required.
14. A 30 day supply of contacts and supplies or your glasses as needed.

Personal Hygiene and Beauty Products to Pack
We require all toiletries and beauty products to be completely alcohol-free. Do not bring aerosols. Bring thirty days’ worth of toiletries and beauty products, including:

• Deodorant
• Toothbrush and toothpaste
• Shampoo and conditioner
• Hair styling products (pump hair spray only)
• Comb/brush
• Feminine hygiene products
• Shaving cream
• Lotion
• Sunscreen
• Makeup

Contraband
These are items to not bring with you to treatment and are considered contraband. Contraband is determined by the staff and it may include, but is not limited to:

• Drugs and alcohol
• Lighters (we have these for our smokers – you are not allowed to keep your own)
• Narcotics or prohibited prescriptions
• Over the counter (OTC) medications
• Weapons (guns, knives, scissors, sharp objects, etc.)
• Outside food and drinks
• Pornography
• Toiletries and beauty products that contain alcohol (mouthwash, perfume, etc.)
• Nail polish, polish remover or synthetic nail related products
• Video games and DVDs
• Revealing clothing (midriff bearing tops, etc.)
• Aerosols
• Cleaning supplies (bleach, ammonia, etc.)
• Phones
• Electronics (televisions, gaming consoles, etc.) that have internet usage or have cameras
• Candles and incense
• Clothing with profanity or references to drugs, alcohol or violence

Absolutely! Research has shown that involvement in AA, NA, etc., in addition to clinical treatment, have shown the highest success rates for someone trying to abstain from substance use. Our staff has a working knowledge of these types of resources. We will work with you in your journey in collaboration with 12-Step Programs, Celebrate Recovery, and other like entities to help you reach your goals.

At this time we do have staff that have been trained in treating addictive behaviors other than substance use. This is most often accomplished in an individual therapy service and is catered specifically to your needs.

A referral from another healthcare provider is not required for admission into any of Waypoint Recovery’s Programs.

Waypoint offers services for adults only – typically ages 18 and up.

During your initial assessment, one of our qualified staff will sit down with you in order to learn about you and your individual needs. We will discuss treatment options, and our experienced staff will give you recommendations best fit to your needs.

Absolutely. Each client has a right to privacy, and at Waypoint Recovery we abide by the strictest confidentiality regulations to ensure your privacy is protected.

At Waypoint Recovery, we believe that treatment is most successful when individuals have a strong support system. Upon admission, you will get to choose who you want involved in your care and to what extent.

To assist your patients and ensure they are getting the help they need, Waypoint Recovery welcomes referrals from physicians, Employee Assistance Programs (EAP’s), businesses, clergy, attorneys, etc. Referrals can be made by calling (888) 978-5188.

We are currently in-network with BlueCross/BlueShield and UBH (outpatient only). We also work closely with most insurance carriers, and we can also help to provide a financing plan for the balance due that insurance may not cover. We also accept private pay and will work with individuals to find a plan fit for your needs.

We do accept private pay, and financing plans can be made available.

Most services are offered Monday-Friday during normal business hours. Daytime intensive outpatient services (IOP) are offered Monday, Tuesday, and Thursday from 10:00am-1:00pm and evening IOP is provided Monday, Wednesday, and Thursday from 4:00-7:00 PM.

It does not matter if your primary motivation is internal or external. We will work with anyone who wants to explore more deeply and gain insight about their relationship with substance use and the impact it has on their life.

We firmly believe in the importance of MAT and we do utilize this option for clients in our inpatient treatment. Recovery is not “one size fits all,” and we understand the value of MAT for treatment of substance use disorders (most commonly opioids, nicotine, and alcohol) and believe recovery is possible on MAT.

For clients in our IOP, we work very closely with community partners who can offer these services.

Abstinence from alcohol and/or drugs is almost certainly a goal for a majority of people seeking our services, even commonly for people on MAT. Most people have tried many strategies to control or limit their use prior to engagement in treatment, and they understand that periods of controlled use are often short term and eventually lead to undesired consequences.

At Waypoint Recovery Center, we believe in meeting people “where they are at.” This may mean structuring services for someone still exploring some important questions: “How much of a problem is it really?”; “Am I still in control?”; “Am I ready to address this problem?” We believe the disease of addiction is chronic and progressive and that many people need help before major consequences happen. Most people who are still exploring this matter eventually find abstinence from substance use to be a realistic goal.